Works
book
Visit →
Never Split the Difference
FBI hostage negotiation tactics applied to everyday negotiations — empathy and emotional intelligence as the ultimate leverage.
Teaches across
Person
Chris Voss
FBI lead international hostage negotiator from 2003 to 2007 who worked over 150 kidnappings before founding the Black Swan Group. Never Split the Difference (2016) translates hostage-room tactics — mirroring, labelling, calibrated questions — into everyday negotiation.
Visit blackswanltd.com →